Please see below a list of frequently asked questions by our customers.
If you are experiencing any problems placing an order please call me directly on my cell.
Grant Smith
President
416-452-3264 or Click Here to send me an EMail
Where can I get more product information?
For Omega Alpha Pharmaceuticals product information please send an EMail Click Here
For Back On Track product enquiry please contact.
John MacLeod
Toll free: 1-888-395-0006
Tel.: (519)767-3140
Fax: (519) 767-3141
How long does it take to process my order?
All orders received before 2:00pm Central are transmitted to our suppliers the same day they are received.
Canadian orders will take 5 to 7 business days to be delivered.
U.S. Orders take a 7 to 10 business days to be delivered.
Can I find out where my order is after it is shipped?
If it appears your order may be lost, or taking to long, you should contact us
Via EMail Click Here or you can call me directly 416-452-3264
Who pays for shipping?
Freight charges are the responsibility of the customer and will be billed as part of the transaction.
We make every effort to be consistant with our shipping rates however to some extent the economy determins our rates.
Increases in fuel cost are the largest influence on our rates.
How much will shipping cost?
We try to be as consistant
Shipping rates fluctuate as a result of Oil prices and the U.S. dollar
Our Current Rates are:
$7.00 Cdn Ontario
$8.50 Cdn for the rest of Canada
$14.50Cdn for U.S. shipments.
(All rates are subject to change and will be posted here)
Payment Methods
We accept VISA, Mastercard and Americian Express through this site.
We also accept personal checks.(Shipment cannot be made before the check has cleared which will increase the lead time)
Checks should be made payable to:
EStores Canada
396 King Road,
Richmond Hill, Ont.,
Canada, L4E 2X4
How does a secure transaction remain secure?
If the buyer's browser supports the Secure Socket Layer (SSL) protocol (currently Netscape, Microsoft Internet Explorer, AOL, and many other browsers do), then credit card and check information entered on a merchant's order form is encrypted at your computer before it is sent over the Internet. When received by us, the information is decrypted, allowing it to pass over the Internet, safe from prying eyes and potential thieves.
Who has access to my credit card Information?
The only people who have access to your card information is the Banking Institution that handles the transaction.
This site does not have access to your card info at any time during the transaction.
Your customer contact information is maintained but will never be used without your consent for any purpose.
New customers are automatically added to our members list and will receive announcements periodically.
We do not spam from this or any EStores site.
Shipping Method
All products are shipped from our central location here in Toronto.
Omega Alpha Pharmaceuticals
795 Pharmacy Avenue
Toronto, Ontario.
Canada M1L 3K2
Canada Post is our provider for all our shipping needs.
As a provider they are the most cost effective for our customers and offer online tracking comparable to most other transportation companies on larger shipments.
Shipments into the U.S. do not have tracking abilities but we garanttee all shipments to the destination.
Returns / Refunds Policy
Returns or Refund requests can be accepted within 30 days of product delivery.
An R.M.A.(Return Material Authorization) number must accompany all returns.
To obtain an RMA number Click Here to email us your request
Please include your order number and a description of the problem.
Shipping instructions and method will be sent to you by Email.
Return product must be properly packaged for shipment to prevent damage.
Refunds can only be processed after the returned product has been inspected by our staff.
Products failing inspection will be returned only upon request.
All product returns must be sent to our location at:
Omega Alpha Pharmaceuticals
795 Pharmacy Avenue
Toronto, Ontario.
Canada M1L 3K2
Does this site do Link Exchanges?
If you have a site or offer products and services related to health care, we may be interested.
To offer your products / services or to request a link Exchange please Click Here
Do you accept 3rd party advertizing on this site?
If you are interested in advertizing on this site, we may be interested,
Only those products / services or advertizing related to Health care will be considered.
Please submit all requests to us via Email Click Here
